If you booked a flight with United Airlines during the coronavirus outbreak, it may sometimes be in your all-time interest to cancel your ticket. The good news is that you may be able to change your trip for free, as well as cancel information technology in some cases.

Below is all the information you demand to know nearly United Airlines' cancellation policy and learn which policies apply to your situation.

United Airlines Flying Counterfoil Policy


What is United Airlines' cancellation policy for free cancellations?

An overview of United Airlines cancellations is provided below.

  • Regardless of the fare, you tin can cancel your reservation upwardly to 24 hours from the time of booking without beingness charged a cancellation fee—provided you made the booking 1 week or more before departure.
  • If your United Airlines flight is suddenly cancelled, yous take the choice to:
    • Abolish your flying without penalty and asking a refund, or
    • Take the alternate flight offered past the airline, or
    • Postpone your travel a receive a travel credit

Y'all may also be entitled to flight cancellation compensation benefits.

  • If your United Airlines flight departing from the European union, Norway, Iceland, or Switzerland is:
    • Delayed by 5 hours or more than, you lot can cancel your flight without penalty and request a refund (plus bounty).
    • Delayed by 3 hours or more than, yous are entitled to bounty if the cause of the filibuster was within the control of United Airlines.
  • All types of tickets are eligible for cancellations and refunds in case of death, certain types of illnesses, and jury duty. This includes tickets purchased by greenbacks/check/credit card, award tickets, as well as promotional fares, majority fares, and net fares.
  • Bones Economy tickets cannot exist cancelled, simply qualify for a full refund inside the 24-hour window provided you purchased the ticket 1 week or more than before the flight's scheduled departure engagement.
  • United Airlines counterfoil policies will depend on your billing address, as dissimilar policies apply for French republic, Columbia, Argentine republic, and Taiwan.
  • Y'all may as well be eligible to claim a refund on a travel credit issued for a flight that was disrupted between March 1, 2020, and June half-dozen, 2020. To enquire for a refund, you must fill out this refund class.
  • Partially used tickets will only be refunded if they qualify for a refund. The refund will be on a prorated ground based on the rules that apply to the ticket and the segments flown.
  • The processing time for credit card refunds is 7 business days. Other refunds are typically processed within 20 business concern days.
  • All refunds volition be credited back to the original form of payment.
  • If y'all want a refund on a ticket issued through a travel agency/third party, you must contact the agency straight.

United Airlines Cancellation Policy Due to COVID-19

United Airlines flight counterfoil policy due to COVID-19 allows applies to:

  • Basic Economic system tickets booked till April 30, and
  • Premium Cabin and Standard Economy tickets booked between April i, and May 31.

Nether the relaxed policy, you are allowed to cancel your existing flight and change or postpone it for up to 12 months from the original date of issue of your ticket without existence charged a change fee.

United Airlines 24-Hour Counterfoil Policy


How United Airlines free cancellation works

United Airlines' 24-hr counterfoil policy allows full refunds on tickets cancelled inside 24 hours of buy, as long as the booking was made at least 7 days before the travel date. This applies to all types of reservations—including Basic Economy tickets.

After you cancel your ticket within the 24-hr window, your refund will be credited via your original payment method.

Note

  • If you lot booked with a United Gift Document, yous will receive your refund as an electronic travel certificate.
  • Tickets booked with e-certificates don't qualify for refunds.
  • If you held your reservation with FareLock, the reservation fee will not be refunded.

United Airlines Cancellation Policy Due to Death, Illness, or Jury Duty

The United Airlines ticket cancellation policy allows full refunds in example of decease (of the passenger or a close relative), certain kinds of illnesses, and jury duty. The policy covers all types of tickets, including those purchased by cash, credit card, or check, as well as award tickets, promo fares, majority fares, and net fares.

United Airlines Cancellation Policy for Basic Economy Tickets

According to United Airlines ticket cancellation policy, Basic Economy tickets cannot be refunded unless they are cancelled within the 24-hour window, and the buy was fabricated a week or more earlier departure.

United Airlines Counterfoil Policy for Non-Refundable Tickets

If y'all cancel a non-refundable ticket more than 24 hours after purchasing it, you volition have to pay a cancellation fee of USD 200 on a domestic flight and upwards to USD 400 for an international flight depending on your travel form.

United Airlines flying counterfoil policy states that after your cancellation fee is deducted, the unused value of your ticket tin can be practical later toward future travel, as long as:

  • You cancel your original ticket before the kickoff flight departs
  • Your trip begins within i twelvemonth from the date of issue of the original ticket

Tip.You can refund a non-refundable ticket only in the following cases:

  • If the passenger or co-passenger dies
  • Receipt of armed services/jury duty orders by the passenger

You must be able to provide supporting documentation to prove the reason for the counterfoil.

United Airlines Counterfoil Policy for Refundable Tickets

If you've booked a refundable ticket, you lot tin cancel any time earlier your flight departs. The refund volition exist credited to your original form of payment. Co-ordinate to United Airlines flight cancellation policy, payments made by credit cards are typically candy inside 7 concern days (and announced on your statement within ane–two billing cycles), and other payments tin can have up to 20 business days.

United Airlines Counterfoil Policy for Honor Tickets

United Airlines' cancellation policy for award tickets works a fiddling differently, every bit shown beneath.

United Airlines Counterfoil Fee for Award Tickets
Counterfoil Fee General Premier Silverish Premier Aureate Premier Platinum Premier 1K
31 or more days earlier departure USD 0 USD 0 USD 0 USD 0 USD 0
Cancelling a U.South. flight 0–xxx days before difference USD 125 USD 100 USD 75 USD 50 USD 0
Cancelling an international flight not originating in the U.South. 0–30 days before difference USD 125 USD 100 USD 75 USD 50 USD 0
No-Prove USD 125 USD 125 USD 125 USD 125 USD 125

United Airlines' cancellation fee for accolade tickets will depend on your membership status.

  • United Airlines cancellation fee for accolade flight cancellations fabricated at to the lowest degree 31 days before departure is:
    • USD 0 for general members
    • USD 0 for Silver members
    • USD 0 for Gold members
    • USD 0 for Premier Platinum and 1K members
  • United Airlines cancellation fee for award flight cancellations made 0 – 30 days before departure is:
    • USD 125 for general members
    • USD 100 for Argent members
    • USD 75 for Aureate members
    • USD 50 for Premier Platinum members
    • USD 0 for Premier 1K members.
  • United Airlines' counterfoil fee for a No-Testify is USD 125, regardless of your membership level.
  • The aforementioned-day change fee for award tickets is USD 75 for Silverish and full general members, and USD 0 for Gold, Platinum, and 1K members.

United Airlines Cancellations—How to Cancel a United Airlines Flying

United Airlines cancellations can be made by phone (+1-866-399-0587), online, or through your travel agent. If you had booked your ticket through an online travel agency (OTA), you will need to contact them directly for cancellation.

If you had booked your flight directly from United, you lot tin can cancel your flying reservation online as explained below.


A screenshot of United Airlines My trips tab (used for cancelling a flight)

  • Get to United.com
  • Click on the My Trips tab
  • Admission your trip by entering your:
    • Confirmation number
    • Terminal proper noun
  • Click on the Search button
  • Choose the flight/trip y'all wish to cancel
  • After selecting the trip/flight you wish to cancel, select the Abolish flight option
  • On the next screen, yous volition exist asked to ostend whether you desire to abolish your booking. Once y'all click on the Confirm selection, your booking will be officially cancelled.

You'll receive an eCredit for the funds after the cancellation fee is deducted.
If yous can't access your reservation online, yous must call the tertiary political party (OTA or travel agent) yous booked your ticket through to cancel your flight.

United Airlines Counterfoil Refund

Am I eligible for a refund on United Airlines?

  • Per United Airlines' 24-60 minutes flexible booking policy, you lot can get a full refund on your booking if:
    • You cancel inside 24 hours of booking.
    • You fabricated your booking at least seven days before your flying'southward difference.
  • To check the condition of your refund:
    • Visit the refunds folio (come across below)


  • Click on the Bank check condition tab on the right
  • Enter your:
    • Last name
    • Ticket, certificate, or tracking number
  • Click on the Check status button

Your refund status will appear.

  • If your ticket qualifies for a refund and y'all purchased directly from United, you can cancel information technology online via My Trips and receive a refund.
  • Refund policies volition vary based on your billing address land or region, and a counterfoil fee may utilize.
  • Almost fares are not-refundable, but your ticket value may be adjusted (if eligible) toward a new ticket on a chargeable basis.
  • Tickets are valid for one year from the engagement of upshot—merely tickets purchased between May i, and March 31, are valid till March 31. You must brainstorm your travel past March 31, and consummate it within 12 months of the travel date.
  • The typical refund fourth dimension is as follows:
    • Credit card refunds Inside 7 business days afterward your asking
    • Other refunds Within 20 business days of your request
  • All refunds will be credited back to the original form of payment.

United Airlines Refund Policy

According to United Airlines refund policy:

  • If you buy a ticket at least 1 week before departure and abolish inside 24 hours of purchase, no cancellation fee will apply and you volition become a full refund.
  • Basic Economy tickets cannot be refunded outside of the 24-hr window. This means you must have purchased your ticket at least seven days before difference and cancelled it within 24 hours of purchase.
  • Eligible tickets tin can be cancelled past phone or online via My trips.
  • The counterfoil fee will depend on the fare rules of your ticket.
  • Non-refundable fares may not authorize for voluntary refunds but the value of your ticket may be converted into a Future Flight Credit for a fee.
  • Flight tickets have a 12-month validity from the twenty-four hour period of issue. However, the validity of tickets purchased on or earlier December 31, 2021, has been extended to December 31, 2022. This means your travel must begin no later on than December 31, 2022, and be completed within 12 months from the date of outbound travel.
  • The amount of refund will depend on multiple factors. The refund corporeality for partially used tickets volition be calculated on a prorated basis, subject field to the rules of the ticket and segments flown. Surcharges and fees collected for the ticket volition be refunded only if the rules permit.
  • Refunds for purchases made past credit card will be processed within 7 business organization days of your asking. Other refunds will be processed inside xx business days of your request.
  • All refunds will be credited back to the original form of payment.
  • To check the status of your refund request, go to the refunds page and select the Bank check status tab.
  • Refund policies for certain international regions are as follows:
  • Argentina
    • Unless you've purchased a refundable ticket, all tickets are non-refundable.
  • Colombia
    • Nether the Correct of Withdrawal, yous are allowed to cancel your ticket (except promotional fares) up to 24 hours before departure. However, United Airlines may refund xc% of your fare and keep x% of information technology.
    • Correct of Retraction: If yous purchase your ticket directly from United Airlines (website or call center), you are allowed to cancel your booking within 48 hours after purchasing and request a refund provided you cancel at to the lowest degree fifteen days before your flying's departure. If you abolish your booking, United Airlines may go along upwards to 10% of your fare or USD 50, plus service charges and non-refundable taxes.
  • France
    • If your ticket is no longer valid and y'all accept not flown, yous must fill up out a refund request form for reimbursement of fees and taxes. You will receive your ante inside 30 days without being charged an administrative fee if you provide your electronic mail address to United.
  • Taiwan
    • Taiwan's vii-day refund facility offered to consumers under Taiwan'south Consumer Protection Act (Article 19) does non use.

How to Get a Refund for a Cancelled Flight

Afterward cancelling your flight, you can ask for a refund every bit follows:

  • Fill out the United Airlines refund form.
  • United Airlines will let y'all know if you qualify for a refund.

The refund corporeality will depend on your fare blazon and the reason for cancelling your flight. In some cases, the refund volition exist credited to your original form of payment, and in other cases, you may receive a flight credit.

How to Avoid Cancellation Fee on United Airlines

  • Cancel within the 24-hour grace catamenia. If you book your ticket at least 7 days earlier your flying's departure and cancel it less than 24 hours afterwards, you tin can abolish your ticket without penalty. You volition receive the refund to your original form of payment. Nevertheless, this does not include group tickets and tickets purchased with an e-document.
  • If your flight is delayed by 6 hours or more, you may exist eligible to claim a refund in the grade of a travel credit. If you don't use the credit inside 1 year, yous tin can ask United for a refund to your original class of payment.
  • If your flight is cancelled outright, either due to low demand, weather condition, or other problems, you may qualify for a full refund of your ticket.
  • Earn Aristocracy status. If you're holding Premier Golden or higher status, y'all can cancel an award ticket for free any time before your flight's departure.
  • If y'all abolish your flight due to an unavoidable emergency, such as the death of a co-passenger, a sudden military or jury duty order, you may qualify for a refund.

How to Use Credits from Cancelled Flights


Tin can you tell me near United Airlines' credit for cancelled flights?

United Airlines offers 3 types of credits:

  1. Electronic Travel Credits (ETCs)
  2. Future Flight Credits
  3. United TravelBank Credits

Only the outset two credits (ETCs and Future Flying Credits) tin accrue from cancelling a flying or a service, whereas United TravelBank Credits tin be purchased to heave the residuum with the now-discontinued United TravelBank Carte.

Electronic Travel Credits (ETCs). ETCs are valid for 24 months from the date of issue. You can use your ETCs for future travel by telephone (i-866-399-0587) or online. To access your ETCs online, log into your MileagePlus account via My business relationship.

You tin can redeem your ETCs (up to 10 together, multiple times), including for partner-operated travels if at least one segment in your itinerary is operated by United Airlines/United Express. Afterward you select a qualifying flight and proceed with your booking upward to the payments folio, you lot'll observe the choice to redeem your ETCs on it. If the cost of your new flying is less than the value of your ETCs, the residue volition remain in your account for futurity use. If the price of your flight is more than than the value of ETCs, you can pay the difference with your credit card.

If you're redeeming your ETCs by telephone, call 1-866-399-0587 and enquire the United Airlines amanuensis to combine your ETCs when booking your new itinerary.

Notation

  • The date of expiration of your ETC will be updated to 24 months from the date of consequence of the oldest ETC and not 24 months from the date of combining your ETCs.
  • The expiration date of ETCs expiring before Dec. 31, 2022, has been extended to Dec 31, 2022.

Future Flight Credits. Time to come Flying Credits are valid for 12 months from the engagement of issue. You tin can use them to pay for partner flights booked through United Airlines, fifty-fifty they don't include a United Airlines flight on the same flying booking. You can exercise this over the phone (1-866-399-0587) or online via United.com.

Annotation

  • The expiration engagement of future flight credits valid till December 31, 2021, has been extended till December 31, 2022.

United TravelBank Credits. United Airlines' TravelBank Credits are valid for five years and can be purchased directly from United. These credits are not issued later flight cancellation or complaints but allow you to boost your credit balance with the United TravelBank Carte du jour, now discontinued. You tin redeem TravelBank credits for United Airlines and United Limited flights, merely can't combine them with the other two credits, i.east., ETCs or Future Flight Credits. All the same, since they're valid for v years, you should use up your other credits before touching your TravelBank credits.

Frequently Asked Questions on United Airlines

Yes, you can cancel your United Airlines flight in some situations. If you lot've purchased a refundable ticket, you tin cancel it any time before your flight's departure. Basic Economic system tickets cannot be cancelled later on the 24-hour grace period (every bit long as you purchased ane week or more than before divergence).

If you've purchased a non-refundable ticket, yous volition have to pay USD 200 as counterfoil charges for a domestic ticket and up to USD 400 for an international ticket, depending on your road and fare blazon. Afterwards you cancel, you will receive the balance fare (minus cancellation fee) in the form of an eCredit for future travel on United Airlines.

Yes, all passengers can cancel their tickets 24 hours from the fourth dimension of booking without being charged any cancellation fee, equally long as they had purchased the ticket a week or more before difference. This applies to all types of tickets, fifty-fifty non-refundable ones.

If you cancel a non-refundable ticket, y'all will be charged USD 200 for cancelling a domestic flight, and upwards to USD 400 for cancelling an international flight, depending on your fare blazon and road. The balance fare volition be provided to you as an eCredit for future travel on United Airlines

United Airlines eCredits expire 1 year after the appointment of issue.

That depends on the reason for cancelling your flight. If a family member or co-passenger is seriously sick or dies, yous receive armed services jury duty orders, United may waive your cancellation fees. Withal, yous will be required to provide valid proof. If you lot believe you have a good reason to accept your cancellation fees waived, you should definitely ask!

If you're cancelling a United award ticket at least 61 days before departure, you will be charged a cancellation fee of USD 75 if you're a general member, USD 50 if you're a Silver member, USD 25 if y'all're a Gold member, and USD 0 if you lot're a Platinum or 1K member.

If you're cancelling your flight inside 60 days of divergence, you will exist charged a cancellation fee of USD 125 if you're a general fellow member, USD 100 if you're a Silver fellow member, USD 75 if you're a Golden member, USD 50 if you're a Platinum member, and USD 0 if you're a 1K fellow member.

Aye, you lot can cancel even a Basic Economy ticket on United Airlines within the 24-hour window. However, to qualify for this, you must take booked your flight at to the lowest degree i week before its departure.

United Airlines cancellations can be made in 2 ways—by phone and online. If you lot purchased your ticket straight from United Airlines, you can cancel your flight by phone or online through the My trips tab on the homepage. If y'all purchased from a travel agent (online or past phone), you lot will need to contact them straight to process your United Airlines cancellations.

If United Airlines cancels your flight, yous can opt for the new flight offered to you, rebook your flight at your convenience, or cancel your flying and ask for a refund.

United Airlines counterfoil fee for non-refundable tickets is USD 200 for domestic flights and up to USD 400 for international flights, depending on your road and fare.

The counterfoil fee for award tickets cancelled at least 61 days before departure is USD 75 for full general members, USD 50 for Silver members, USD 25 for Gold members, and nil for Platinum and 1K members.

The counterfoil fee for honour tickets cancelled inside 60 days of departure is USD 125 for general members, USD 100 for Silver members, USD 75 for Gilt members, USD l for Platinum members, and zip for 1K members.

After you cancel a United Airlines flying, you will receive an eCredit that is valid for exactly i twelvemonth after the date of upshot. However, if United Airlines cancels your flight and you tin can't be rebooked on a flight that gets yous to your destination inside 6 hours of the original flight's arrival time, you lot can claim a full refund.

To utilise your United Airlines flying credit from a cancelled (or changed) flight, you must retrieve your certificate details. This information is provided in the mail you lot would have received when the document was issued to you. Alternatively, you can admission information technology from this page past entering the year of issue, 10-digit PIN, and your last name, or from My Account (if you have 1).

Afterwards you have found the details, simply employ the credit on the payment page when booking your new flight.

United Airlines cancellation phone number (toll-complimentary) in Usa and Canada is +1-866-399-0587. This phone is open up for calls 24/vii.

United Airlines allows gratuitous cancellations within 24 hours of booking as long every bit the booking was made at to the lowest degree 1 calendar week before departure. This applies to all types of fares, including non-refundable fares and award tickets. Notwithstanding, group bookings and tickets purchased with e-certificates are not included.

United Airlines trip cancellation policy allows y'all to abolish any trip in your itinerary and receive a full refund if you abolish it less than 24 hours after booking and your flight departs after at least 7 days.

United Airlines credit for a cancelled flight depends on who cancels the flight—United Airlines or you. If United cancels your flight, you can either get a refund in the form of a flight credit/travel certificate or ask for a total refund.

Still, if yous cancel a non-refundable ticket, the applicative cancellation fee (USD 200 for domestic flights and up to USD 400 for international flights) volition be deducted from your fare and the balance credited to your business relationship in the form of a flying credit/travel certificate for future use.

United Airlines has cancelled flights to the following 11 U.S. due to COVID-nineteen:

  1. Watertown, South Dakota.
  2. Twin Falls, Idaho.
  3. Pierre, Southward Dakota.
  4. Mosinee, Wisconsin.
  5. Monroe, Louisiana.
  6. Lansing, Michigan.
  7. Killeen–Fort Hood, Texas.
  8. Kalamazoo/Battle Creek, Michigan.
  9. Evansville, Indiana.
  10. Columbia, Missouri.
  11. College Station, Texas.

United Airlines' counterfoil number in Canada is +i-866-399-0587. This telephone is open for calls 24/vii and toll-gratuitous if you lot're calling from Canada or the United States.

United Airlines cancel flight telephone number is +1-866-399-0587. This phone is toll-free if yous're calling from the United States or Canada and open up for calls 24/vii.

United Airlines tin can issue you a credit for a cancelled flight or service either in the course of an Electronic Travel Credit (valid for 24 months) or a Futurity Flight Credit (valid for 12 months).

No, you tin't change a Basic Economy ticket inside the 24-hour window. However, y'all tin abolish your ticket and rebook it. Since yous'll be cancelling inside the 24-60 minutes window, you won't be charged a cancellation fee. This means you'll receive a full refund, and can rebook your ticket per your requirements.